Creating content

• Organizing knowledge base content
• Importing Google Docs as articles
• Using labels on your articles
• Viewing and restoring archived articles
• Updating articles in bulk
• Moving and reordering sections and articles

• Creating and editing articles
• Disabling comments for an article
• Promoting an article
• Inserting and editing links in articles
• Inserting videos in articles
• Inserting images in articles

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• Best practices for managing your community
• Applying user segments to community content
• Creating user segments
• Reordering discussion topics
• Editing and deleting discussion topics
• Adding discussion topics

• Analyzing community activity
• Viewing community moderator activity
• Allowing agents to edit and delete posts
• Customizing status icons for posts
• Managing community posts

• Opening the Knowledge Capture app
• Flagging articles with the app
• Searching and linking articles using the app
• Creating templates for the app
• Installing the app
• Creating articles with the app

• Analyzing your Answer Bot activity
• Setting up Answer Bot triggers, views and workflows
• Using labels in Answer Bot triggers
• Using Answer Bot with web forms
• Understanding where you can use Answer Bot
• Understanding how Answer Bot works