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Articles by topic
Getting started
Design and styling
Creating content
A new approach to theming
Understanding our theming framework
Navigating the theme folder structure
Getting familiar with our pricing
Requesting additional services
Setting up Zendesk Guide
Importing and exporting your theme
Configuring Guide settings
Understanding Guide roles and privileges
Changing the URL of your Help Center
The difference between standard and custom themes
Allowing unsafe HTML in articles
See all 8 articles
Setting up Zendesk Gather
Creating and managing moderator groups
Configuring Gather community settings
Supporting multiple languages
Adding translations to sections and categories
Adding translated text to templates
Customizing your theme
Using Google fonts in your theme
Branding your Help Center
Editing CSS and JavaScript
Editing and compiling styles using Sass
Using your own theme assets
Empty Article
Updating page templates
Changing page templates in Guide
Adding multiple templates to your theme
Using variables in CSS and HTML
Customizing page templates with HTML and Curlybars
Understanding Guide templating
Rendering HTML using JavaScript
Adding visually engaging elements to content
Creating beautiful content with text styles
Organizing information in tables
Emphasizing points with block and pull-quotes
Customizing list styles
Adding figures and images to articles
Getting technical with code blocks
See all 8 articles
Enhancing content with interactive elements
Using tabs to organize content
Making content easy to find with toggles and accordions
Customizing CSAT
Enabling and customizing satisfaction reasons
Working with satisfaction reasons
Customizing your customer satisfaction survey
Displaying satisfaction ratings in the Help Center
Using CSAT
Understanding CSAT
Customizing the Web Widget
Removing the Web Widget from your website
Customizing the appearance of the Web Widget
Adding the Web Widget to a website
Configuring Web Widget components
Using the Web Widget
Setting up your knowledge base
Organizing knowledge base content
Importing Google Docs as articles
Using labels on your articles
Viewing and restoring archived articles
Updating articles in bulk
Moving and reordering sections and articles
Working with articles
Creating and editing articles
Disabling comments for an article
Promoting an article
Inserting and editing links in articles
Inserting videos in articles
Inserting images in articles
See all 7 articles
Managing Community topics
Best practices for managing your community
Applying user segments to community content
Creating user segments
Reordering discussion topics
Editing and deleting discussion topics
Adding discussion topics
Managing Community posts
Analyzing community activity
Viewing community moderator activity
Allowing agents to edit and delete posts
Customizing status icons for posts
Managing community posts
Using the Knowledge Capture app
Opening the Knowledge Capture app
Flagging articles with the app
Searching and linking articles using the app
Creating templates for the app
Installing the app
Creating articles with the app
Setting up Answer Bot
Analyzing your Answer Bot activity
Setting up Answer Bot triggers, views and workflows
Using labels in Answer Bot triggers
Using Answer Bot with web forms
Understanding where you can use Answer Bot
Understanding how Answer Bot works
Popular articles
Previewing theme changes locally
Importing and exporting your theme
Using Google fonts in your theme
Using tabs to organize content
Organizing knowledge base content
Creating and editing articles
Articles by topic
Popular articles